Contact & support

How can we help you?

A question about your account, your payment or a lesson? Send us a message with the form below. A real person reads every message.

Our support email

support@speakenglishpro.com

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Choose your topic

What is your message about?

Choose the same topic in the form so your message reaches the right place.

💳

Payment & credits

Your Patreon subscription, credits that don’t appear, or a payment made with a different email.

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👤

Account & login

Logging in, your password, email verification or the information in your profile.

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🎧

Lessons & exercises

The microphone, an audio that doesn’t play, a score that looks wrong or an exercise that doesn’t work.

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Send us a message

Write to our support team

Fill in the form. Your message goes straight to our support email, and we reply to the email you give us.

Before you write

1

The email of your account

The email you use to log in to SpeakEnglishPro.

2

Your Patreon email (for payments)

If it is different from your SpeakEnglishPro email, send us both.

3

What happened

The name of the course and lesson, and what you saw on the screen.

4

A screenshot, if you can

And for technical problems: your device (phone or computer) and your browser.

Use the email of your SpeakEnglishPro account.

Quick answers

Maybe your answer is already here

Forgot your password?

Enter your email and you will receive a link to create a new password.

Reset my password

How do I pay with Patreon?

Follow the steps for your situation: new student or existing student.

See the steps

Which course should I choose?

Read the three level descriptions and choose the one that sounds like you.

Find my level
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